If you would like to return any of the items you have received, Séfr offers a 14-day return policy, valid from the day you received your order.
Important information on returns
- Item must be returned to us in perfect condition. Unworn, with tags, garment wrapping and in its original packaging.
- Shoes must be tried only on a carpeted surface until you decide to keep them.
- Our products that come in their own box (such as shoes) must be returned in their original, undamaged box as this is considered a part of the product. Should a shoebox return to us in damaged condition, you will be charged with 10% of the value of that product. This cost will be deducted from the order value once the return has been processed.
- Make sure that products that come with their own box should be placed inside another solid box carton to not damage the original packaging.
- Sale items purchased outside of the EU are not eligible for return or exchanges.
- Séfr reserves the right to reject any returned items that do not meet requirements stated above. Should your return be rejected then you will be notified via email.
When returning your order, please follow the steps below
- Complete the return form and place it inside the box along with the item(s) you wish to return.
- Place the item(s) in a solid carton box
- Close the box and tape it securely
- Attach the pre-paid return shipping label on the box (over any prior shipping information)
- For customers outside of the EU: place the commercial invoice in a transparent pocket and attach it to the parcel.
Return process
Séfr provides customers with a pre-paid return shipping label that is enclosed in the envelope that can be found inside the parcel. This cost will be deducted from the original form of payment once we process the return. By sending the parcel back with a different speditor your parcel may be subject to additional customs or import duties. The customer takes full liability for any customs or import duties that will be applie to the parcel in case of a return.
Once your product is received by our warehouse it will be inspected and approved. You will be automatically refunded in your original payment method. Please note that while the funds are instantly deducted from our account, some banks may take 5-7 business days to process and post these refunds into your account. We do not issue a refund for any shipping charges. Complete the return form and enclose it together with the returned products. Send the undesired item to the following address:
Séfr AB
Johannebergsgatan 16
412 55 Göteborg
Sweden
Exchanges
If you want to make an exchange on any of the items you have received, Séfr offers 14-day return and exchange policy, valid from the day you received your order. We recommend you to place a new order on the item you want before initiating the return of the original product. By doing so you will be sure to receive your desired product. After Séfr has processed the return or exchange we will issue a refund and you will be notified via email. When returning your item(s) to us, please follow the return steps stated above.
Do you have any further questions or concerns regarding returns or exchanges? Feel free to send us an email at customerservice@sefr-online.com
Exceptions
We do not accept returns on gift cards or issued credit memos. No return on sale items for non-european customers.
Claims
If you receive a defective product, please notify us immediately. You are entitled to raise a complain about defective products within three years. You must however notify Séfr within a reasonable time frame after you have detected that the product is defective (in accordance with applicable consumer regulations). If Séfr finds the product to be defective, Séfr will make a full refund including shipping costs. If you want to make a complaint regarding a defective product, please contact customerservice@sefr-online.com and our team will assist you.
Return form
The return form can be found inside the Séfr branded envelope. If you have missplaced the return form please find the PDF on the link below. Kindly print it, fill it out and send it together with the returned goods.
Holiday Returns & Exchanges
Orders placed between the 6th of December and the 23rd of December will have an extended return and exchange window til the 7th of January.